top of page

Contact Us

Customer service inquiries are answered within 24-48 hours.

Business hours are Monday-Friday 10AM-6PM PST

Rafflens Black Logo

Thanks for submitting!

FAQ

​

Shipping

  1. How long does shipping take? We aim to deliver your order within 1-3 weeks for standard shipping. Please note that delivery times may vary depending on your location and shipping method.

  2. What happens if an item arrives damaged? If your item arrives damaged, please contact our customer service team immediately. We will work with you to resolve the issue as quickly as possible.

​

DO YOU SHIP OVERSEAS?

Yes, we ship internationally. Please allow 3-5 weeks for international deliveries. For questions or concerns about your international shipment, reach out to us via the contact page or reply to your order confirmation email.

 

Product Information

  1. What product sizes do you offer? We offer a variety of sizes for our merchandise and fine art products. Please refer to the product description for specific size information.

  2. How do I care for the items? Please refer to the care instructions provided with each item to ensure that you are properly caring for it. If you have any questions about care instructions, please contact our customer service team.

​

Returns and Exchanges

  1. Do you offer refunds? We offer refunds on merchandise and fine art products within 30 days of purchase. Refunds are not available for creative advertising consultancy services.

  2. Can I change my order? If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to make changes to orders that have already been processed.

OUR GUARANTEES

Delivery in 1-3 weeks (depending on location)

Free returns & secure payments

CUSTOMER SERVICE

Monday to Friday 9.30am - 6.30pm

  • Youtube
  • Facebook
  • Instagram

© 2023 by RAFFLENS.

bottom of page